I'd like to point out that by "my face in my hands" I was resting my chin on my hands, while my eyes remained on the computer screen.  If you review the proctor video you will see that there is no way I could've possibly attempted to cheat as my eyes were constantly on my screen and the one and only time I looked away the proctor could see it was at a window with a closed curtain.  Again, I am appalled at this outcome and how the proctors seem to review these exams and I would like you to honor the results of my exam which I believe were a pass.