Hi,

I think this may be more of an account/subscription mapping issue than customer vs partner sign-up only.

Few things I would check:

1. Are you logged into the same Databricks Academy account where the Labs subscription is active?
2. Are you going through the Customer Academy learning portal, not a different academy login? Databricks docs mention using the Customer Academy account for Labs access.
3. Check the course catalog / subscription plan area for courses that actually include labs. Some free/self-paced courses may show course content but not lab access.
4. If the Labs subscription is active but no labs are visible, then I would raise a Databricks Academy support ticket with your account email and screenshot of the active subscription.

I don’t think I would create a new partner account unless Databricks support confirms that is required. It may create more confusion if the subscription is already tied to your current customer account.