Can't activate users

Raven91
New Contributor III

A while back apparently a user became inactive on our Databricks platform from unknown reason.

So far everything we tried haven't worked:

  1. Delete and manually re-create the user
  2. Delete and let SSO to create the user on login
  3. Use Databricks CLI - shows no errors but does not take effect.

The CLI does work on other users, just this one does not updates with the command:
databricks users update USER_ID --json '{"active":true,"userName":"email@domain.com"}'
This command works for other users and deactivates active user (with "false" value) and then reactive it.

Any ideas how to resolve this issue? this is a major blocker