The underlying cause of this issue is the configuration setting for 'Clusters, Pools, Jobs Access Control' being disabled in the workspace. This setting controls whether users can manage permissions for clusters, pools, jobs and other objects within the workspace. When disabled, it prevents users from modifying permissions causing the observed issue.

To resolve this issue, follow these steps:

1. Log in to your Databricks account and navigate to the Admin Console.
2. Select the workspace where the issue is occurring (in this case, the QA workspace).
3. Click on the 'Access Control' tab.
4. Locate the 'Clusters, Pools, Jobs Access Control' option and enable it by checking the box next to it.
5. Save the changes and refresh the workspace.

After enabling the 'Clusters, Pools, Jobs Access Control' option, users should be able to see the 'Permissions' option on resources such as Pipelines, Clusters, Jobs, etc. They can then manage permissions as needed, including adding 'Can View' permissions to a group on a Pipeline.

IMPORTANT: Once the option ‘Clusters, Pools, Jobs Access control’ is enabled it will disappear from the Settings page and cannot be longer disabled, this is mentioned in: Release Notes January 2024