Hi Lindsay - I worried this might offend, and I apologize because I realize this isn’t the community’s fault per se. What’s missing seems to be the connection to the folks on the back end who could very easily solve this problem. If you’re going to have a community edition (even if it’s free), then support it and don’t leave people locked out indefinitely with zero course of action. That’s all I’m saying. No doubt you work hard and have a tremendous impact and you deserve kudos for that. Some of us are just frustrated because we literally can’t even log in. Thanks - Mike