Hi @Ayushi_Suthar , the service principal is a member of two groups: account users and users. According to the link you've provided, because the service principal is a member of the users group, it would have been granted the workspace-access entitlement by default.

Are you suggesting that the workspace admin might have removed the workspace-access entitlement at the users group level but forgot to grant it to the specific service principal?

Thanks,

Hung.