cert-ops
Databricks Employee
Databricks Employee

Hello @WillTranNAB ,

Thank you for filing a ticket with our support team, Support team will respond shortly. Please note that we cannot provide support or handle exam suspensions via community.

Thanks & Regards,
@cert-ops

Ketaki
New Contributor III

Hi Team , i am Unable to schedule exam as previous exam shows suspended inprogress. exam name : databricks certified data engineer associate 

please help to schedule my exam

Ketaki
New Contributor III

 

Hi Team , i am Unable to schedule exam as previous exam shows suspended inprogress. exam name : databricks certified data engineer associate 

support ticket id ; #00876108

please help to schedule my exam

cert-ops
Databricks Employee
Databricks Employee

Hello @Ketaki ,

Thank you for filing a ticket with our support team, Support team will respond shortly. Please note that we cannot provide support or handle exam suspensions via community (it is not advised that you post your email address here in community). 

Thanks & Regards,
@cert-ops

WillTranNAB
New Contributor II

Hi @cert-ops and @Cert-Team,

My exam was suspended on March 21, 2026 due to a technical issue — LockDown Browser OEM showed a blank screen when I clicked "Start Exam." After waiting ~20 minutes with no response, I had to exit. When I re-entered, Webassessor had already expired the launch link.

All system checks were completed prior to this. I did not begin the exam or violate any rules.

I have already raised a support ticket: #00876693. I kindly request a prompt review and reschedule at the earliest availability.

Assessment details:

  • Exam: Databricks Certified Data Engineer Associate
  • Original Date: 21 March 2026, 10:00

Thank you for your assistance.



cert-ops
Databricks Employee
Databricks Employee

Hello @WillTranNAB ,

Thank you for filing a ticket with our support team, Support team will respond shortly. Please note that we cannot provide support or handle exam suspensions via community.

Thanks & Regards,
@cert-ops

cert-ops
Databricks Employee
Databricks Employee

If your Databricks certification exam has been suspended, here's what you need to know:

Support Ticket
Please submit a support ticket through the Databricks Help Center:
https://help.databricks.com/s/contact-us?ReqType=training

When submitting your request, please include:

  • Your username/account email
  • The name of the exam that was suspended
  • Your available dates and times for rescheduling

What NOT to Do
Please do not post your exam credentials, username, email address, or any other account details publicly on the Community forum.

What to Expect
The Certification Support team will review your case and assist with the next steps, including rescheduling if applicable. Response times are typically within 1–2 business days.

Please note that exam suspension cases cannot be reviewed or resolved through the Community. The Certification Support team will be able to assist you directly through the support ticket process.

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