Hello @WillTranNAB ,

Thank you for filing a ticket with our support team, Support team will respond shortly. Please note that we cannot provide support or handle exam suspensions via community.

Thanks & Regards,
@cert-ops

Hi Team , i am Unable to schedule exam as previous exam shows suspended inprogress. exam name : databricks certified data engineer associate 

please help to schedule my exam

Hi Team , i am Unable to schedule exam as previous exam shows suspended inprogress. exam name : databricks certified data engineer associate 

support ticket id ; #00876108

please help to schedule my exam

Hello @Ketaki ,

Thank you for filing a ticket with our support team, Support team will respond shortly. Please note that we cannot provide support or handle exam suspensions via community (it is not advised that you post your email address here in community). 

Thanks & Regards,
@cert-ops

Hi @cert-ops and @Cert-Team,

My exam was suspended on March 21, 2026 due to a technical issue — LockDown Browser OEM showed a blank screen when I clicked "Start Exam." After waiting ~20 minutes with no response, I had to exit. When I re-entered, Webassessor had already expired the launch link.

All system checks were completed prior to this. I did not begin the exam or violate any rules.

I have already raised a support ticket: #00876693. I kindly request a prompt review and reschedule at the earliest availability.

Assessment details:

• Exam: Databricks Certified Data Engineer Associate
• Original Date: 21 March 2026, 10:00

Thank you for your assistance.

Hello @WillTranNAB ,

Thank you for filing a ticket with our support team, Support team will respond shortly. Please note that we cannot provide support or handle exam suspensions via community.

Thanks & Regards,
@cert-ops

Ticket - #00960163

Dear Cert-TeamOPS,

I'm seeking your help as my previous support tickets were closed with a generic response stating that Respondus detected "malware used to allow remote access," but no details or evidence were provided about what was actually detected.

Without this information, I cannot identify or fix the issue, and I'm disappointed that my first exam attempt was suspended without being given an opportunity to retake it, despite the significant certification fee.

I respectfully request that my case be reviewed and escalated, and that I be considered for a complimentary retake. I hope Databricks can provide greater transparency and help resolve this recurring concern for certification candidates.

Thank you for your time and support.

Hi @cert-ops and @Cert-Team,

My exam was automatically suspended on July 10, 2026, before I was even able to start the assessment.

I have already raised a support request with the Databricks Training team: #00961665. I kindly request a prompt review of my case and guidance on the next steps, including rescheduling the exam at the earliest available opportunity.

Assessment Details:

• Exam: Databricks Certified Generative AI Engineer Associate
• Exam Date & Time: July 10, 2026, 3:30 PM IST

Issue Details:

I successfully completed all required pre-exam checks, including camera and microphone verification. The check-in process was completed successfully, and I received the confirmation message wishing me good luck and encouraging me to believe in my preparation.

However, immediately after clicking "Start Exam," the exam was marked as suspended. I did not even start the exam or access any exam questions. The suspension occurred without any explanation, warning, or indication of an issue during the check-in process.

I kindly request that my case be reviewed and that I be provided with the reason for the suspension and the available resolution. Since I was unable to attempt the exam, I would appreciate your support in rescheduling it at the earliest available opportunity.

Thank you for your assistance. I look forward to your response.

Ticket - #00960163

Hello @cert-ops ,

I'm seeking your help as my previous support tickets were closed with a generic response stating that Respondus detected "malware used to allow remote access," but no details or evidence were provided about what was actually detected.

Without this information, I cannot identify or fix the issue, and I'm disappointed that my first exam attempt was suspended without being given an opportunity to retake it, despite the significant certification fee.

I respectfully request that my case be reviewed and escalated, and that I be considered for a complimentary retake. I hope Databricks can provide greater transparency and help resolve this recurring concern for certification candidates.

Thank you for your time and support.

Hi Support Team and Community,

I am writing this post to request a status update on my ticket, as I am currently unable to track its progress via the Help Center.

Here are the details of my request:

Ticket ID: #00966239

Submission Time: 23:27, Wednesday, July 15 (3 days ago)

Current Status: No response received as of 10:00 AM, Saturday, July 18.

According to the official policy, the response time is typically within 1–2 business days. Since I submitted it late Wednesday, it has now been over 2 full business days (Thursday and Friday), but I have yet to receive any update.

Why this is urgent: The ticket regards my exam certificate which is currently suspended. This certificate is directly tied to an urgent KPI deadline at my workplace, so time is of the essence for me.

Could a moderator or support agent please look into this ticket and provide an update on its status?

Thank you very much for your time and assistance!

Best regards.

Hi @Cert-Team, @cert-ops can you help me hic