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Account does not exists error

ss6
New Contributor II

โ€Ž06-25-2026 12:17 PM

I am writing to request assistance with a login issue I am experiencing with Databricks.

I am attempting to create a Databricks account on AWS using my email address. Although I already have an active AWS account associated with this email, I am unable to log in via the Databricks account console. I am receiving the following error message:

ss6_3-1782414727390.png

ss6_4-1782414762504.png

My AWS account console, says that my account already exists:

ss6_5-1782414833572.png

ss6_6-1782414887854.png


Could someone please help resolve the issue so I can access my account?

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emma_s
Databricks Employee
Databricks Employee

a month ago

Hi,

For this kind of issue you should email onboarding-help@databricks.com with your account details and they should be able to help. You should have received an onboarding email, which you would have needed to accept before the workspace setup. If you didn't receive the email you should let them know.


Thanks,

Emma

 

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