Hi @Cert-TeamOPS , @Cert-Team and @Certificate ,
My name is vennila palani, and I was scheduled to take the 24 may 2025 4:00 AM using the lockdown platform. My registered email address is nilasackthi@gmail.com
Request id #00671746
During the exam, I encountered a technical issue:
The system displayed “Your exam is paused” and disconnected me.
When I relaunched, it showed “Waiting for proctor permission.”
After waiting over 15 minutes without reconnection, the session timed out and would not relaunch.
I believe this interruption was due to a network/system glitch rather than any error on my part. As a result, I was unable to complete my exam.
Could you please:
1. Reset or reschedule my exam for the earliest available date.
2. Confirm that no additional fee will be applied due to this technical interruption.
I appreciate your prompt assistance. Please let me know if you need any further details or logs.
Thank you for your help
Sincerely,
Vennila palani
