I faced major issue with databricks exam.

[Dhirajvairagad2]

Hi team,
Good morning. I encountered a problem while taking the exam scheduled at 10:30 AM on 13th April. The questions intermittently appeared and disappeared, and eventually, the screen went white suddenly. It might have been due to a technical glitch. I was selecting options, but the system was not responding correctly. It was getting white, and I was not able to select the correct answer. This was very disturbing,

In response, I received an email stating that I failed the exam, and the sole reason is the exam environment. I didn't expect such issues with Databricks. How can I get it rescheduled as it is entirely the fault of the exam provider so that I can attend my exam in a smoother way? Thank you.

Regards,
Dhiraj
@Cert-Team 

[Dhirajvairagad2]

Hi team,
Good morning. I encountered a problem while taking the exam scheduled at 10:30 AM on 13th April. The questions intermittently appeared and disappeared, and eventually, the screen went white suddenly. It might have been due to a technical glitch. I was selecting options, but the system was not responding correctly. It was getting white, and I was not able to select the correct answer. This was very disturbing,

In response, I received an email stating that I failed the exam, and the sole reason is the exam environment. I didn't expect such issues with Databricks. How can I get it rescheduled as it is entirely the fault of the exam provider so that I can attend my exam in a smoother way? Thank you.

Regards,
Dhiraj

@Cert-Team 

[Cert-TeamOPS]

Hello @Dhirajvairagad2 ,

We are sorry to hear that your exam was suspended. Please file a ticket with our support team and allow the support team 24-48 hours for a resolution. You must also review this documentation:

Behavioral considerations
Room requirements
Thanks & Regards,
@Cert_TeamOPS