DataBricks Certification Exam Got Suspended. Require Immediate support

[shrutigupta12]

Hello @Cert-Team  @Certificate Team,

Request Id# 00432042

I encountered a pathetic experience while attempting my Databricks Certified Data Engineer Professional certification exam. This is a completely unethical process to harass the examinee and lose concentration. I lost my mind completely due to this pathetic exam process.   

I applied for Databricks Certified: Data Engineer Professional certification on 2nd Feb 2024. The test was going fine for me but suddenly there was an alert from the system due to eye movement whenever I was thinking about the solution or even blinking my eyes or looking up and down. After some time, another alert came, this time there was a proctor asking me to show the room and desk again. I showed the desk and room multiple times and there was nothing suspicious in the room, still he/she suspended my test. 

I would like to request you to investigate my recently suspended exam and I am ready to take my exam at a nearby certified exam center to avoid such a pathetic experience again by proctor. 

Thanks & Regards

Shruti Gupta

e-Mail: meerut.shruti@gmail.com

[Cert-Team]

Hi @shrutigupta12 I'm sorry to hear you had a bad experience. The support team has already reached out to you to get a date / time that is suitable for you to resume your exam. Please review the following before launching your exam again: 

• Understand the room requirements
• Understand Behaviors to Consider when taking an online proctored exam

[shrutigupta12]

Hi  

I would prefer to give the exam at Kryterion Test Center instead of online exam via online proctor due to the pathetic experience of Kryterion online proctor and their poor support service. The proctor should verify pre-requisite environmental checks before starting the exam as Pearson Vue Proctor does, instead of interrupting between the certification exam which loses entire examinee concentration. Your poor AI Proctor even sends an alert while reading the question, Blinking the eyes, up & down eye movements during the thinking process and then suddenly suspends the exam. How one person can sit for 2 hours on a system without eye movement and blinking the eyes. 

Please take appropriate action to improve Kryterion AI Proctor before wasting the time of candidates.   

Preferred Kryterion Test Center:
Vinsys IT Services_Pune
L 409, 3rd Floor, Megacenter.Magarpatta
Pune, Maharashtra, 411028

[Cert-Team · Accepted solution]

@shrutigupta12 I'm sorry to see you had difficulty with your video feed. Glad to see the proctor was able to help resolve the issue and you were able to complete your exam. 

[falc]

@Cert-Team I have similar issue. My exam got suspended without even starting. Similar to the snippet in this url https://kryterion.my.site.com/support/s/article/What-To-Do-When-An-Auto-Suspension-Occurs?language=e... please advise how can I relaunch or reschedule the exam. Thanks. 

[Cert-TeamOPS]

Hello @falc ,

We are sorry to hear that your exam was suspended. Please file a ticket with our support team and allow the support team 24-48 hours for a resolution. You must also review this documentation:

Behavioral considerations
Room requirements
Thanks & Regards,
@Cert_TeamOPS