Passkey lockout

[Danny2]

Hi there,

I am locked out of my account - https://community.databricks.com/t5/user/viewprofilepage/user-id/99755 - due to adding a passkey improperly.  

The reset passkey doesnt work and I submitted a request 00859868 but the service rep is saying they cannot find my email address.    Can someone help me clear this passkey issue?  I was trying to update my email address to a personal one, because I recently volunteered to organize a usergroup and wanted to get the notifications away from my work email.  The user group is https://usergroups.databricks.com/queens-new-york-databricks-user-group/

Thanks,

Danny

[Advika]

Hello @Danny2,

I’ve sent you a direct message to collect a few more details and help resolve this.