workspace config

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"I am on a Premium AWS trial workspace (dbc-30503d28-2210). I have two issues:
Personal access tokens are grayed out and I cannot generate them
My cluster cannot make outbound HTTP requests to external APIs (getting NameResolutionError when calling api.hubapi.com)
I am account admin and workspace is showing me as admin but workspace admin settings are all grayed out. How do I fix outbound internet access on my cluster?"

That's specific enough that a community engineer will know exactly what to do.