Databricks

Anonymous · ‎03-01-2022

Community Edition Login Issues

Below is a list of troubleshooting steps for failing to login with email/password at community.cloud.databricks.com:

Troubleshooting Tips

If this is your first time logging in, ensure that you did indeed sign up for Databricks Community Edition at databricks.com/try-databricks.

Signing up for a Databricks trial will not give you access to Community Edition

Note: If you never chose this ^ gray linked option upon sign in, you are not participating in the Databricks Community Edition.

If you signed up before May 14, 2022 -

Please confirm that the email you are using upon re-sign in has the correct upper/lowercase convention you used to sign up. Both the username part and the domain part are case-sensitive. The email upper/lowercasing you signed up with can be found in your initial welcome email:

Ex: if you are trying to sign in as john.smith (instead of John.Smith) @domain.net, you will get an error.

Your domain needs to be all lowercase:
- For example, John.Smith@YAHOO.COM should be entered as: John.Smith@yahoo.com.

And if your email domain is one of the following: @gmail.com, @googlemail.com, @hotmail.com, @live.com, enter your email as all lower case, remove any dots, and remove any “+” signs and everything after the plus sign from the username/email address.
- For example, if you signed up as John.Smith+work@gmail.com, you should login as: johnsmith@gmail.com

If you are still running into issues, your workspace might be locked temporarily because of unusual activity, please reach out to feedback@databricks.com.

Thank you!

MikeW · ‎06-24-2022

Hi there - I'm locked out of my community edition account, and when I try to reset the password I never receive the emails. I've checked spam and there's nothing. How can I get my account unlocked please?

val_carreres_ja · ‎06-27-2022

Hello,

Exactly the same problem here. Can't log in because wrong password and try to recover my password and I don't receive email....

Kaniz · ‎06-27-2022

Hi @Michael Weinhauer and @Javier Val-Carreres, Thank you for reaching out!

Let us look into this for you, and we'll check back with an update.

Dave_134700 · ‎06-28-2022

@Kaniz Fatma Same thing happened to me. I have no idea why it was no longer accepting my credentials, but after trying to fix the issue, I never received an email to repair/change my password. Please help.

prerna123 · ‎07-05-2022

@Kaniz Fatma (Databricks) Same thing happened to me. I have no idea why it was no longer accepting my credentials, but after trying to fix the issue, I never received an email to repair/change my password. Please help.

Shirlei_Anjos · ‎07-03-2022

The same issues with me, my account is locked and I can't get into the platform. What I have to do for solve this issues?

Kaniz · ‎07-05-2022

Hi @Shirlei Alexandrino dos Anjos, @Kumari Prerna, @Dave Brandes, @Michael Weinhauer and @Javier Val-Carreres , Can you please email your details on community@databricks.com?

Dave_134700 · ‎07-06-2022

My username is [REDACTED] - what other info do you need?

*edited by Databricks community admin

Dave_134700 · ‎07-08-2022

@Kaniz Fatma Any update on this?

MikeW · ‎07-09-2022

What details do you need exactly @Kaniz Fatma

Kaniz · ‎07-10-2022

Hi @Michael Weinhauer, Please email us your email address with relevant screenshots.

@Dave Brandes I have redacted your private info in this thread and suggest you also email community@databricks.com so we can solve this and capture and necessary PII in a way that won't expose your personal info.

Hope to hear from you both soon via email! I will personally be the one to handle it when I see your emails come in.