Accidentally Removed myself as account admin

[wonoh90]

Dear Support Team,

I am currently on a 14-day free trial of the Premium Edition and have accidentally removed myself as the account administrator. As I was the only admin, I am now locked out and unable to log in to the account.

Could you please help me regain access? I would like to resolve this as soon as possible to ensure I can manage or cancel the subscription before the trial period ends.

Best regards,

Nathan Oh

[Ashwin_DSA]

Hi @wonoh90

Thanks for reaching out and sorry you’re running into this. Since this involves restoring admin access at the account level, it’s not something the community can fix directly. You’ll need to open a support ticket with Databricks so the support team can investigate and, if possible, restore an admin for your trial account. You can raise a ticket via the Databricks support portal using the Help / Support link from your trial workspace or the trial signup page.

When you contact support, it helps to include:

• The email you used to sign up for the trial
• Your workspace URL (if you have it)
• The date you started the 14‑day trial
• A short description that you were the only admin and removed yourself, and now can’t access or manage the account

They’ll be able to look up your account and advise on next steps, including managing or cancelling the subscription before the trial ends.

If this answer resolves your question, could you mark it as “Accept as Solution”? That helps other users quickly find the correct fix.