Certification exam got suspended, need immediate assistance

[shubhamkr706]

Hi @Cert-Team ,

i was in the middle of certification exam, i got for pop up on my screen and support team connected with me on chat. They checked the surroundings and they told due to technical violation my exam is suspended, and they suspended my exam.

Could you please help me with rescheduling it ASAP, i have also create a case for this request number- 00521156.

Please look into it and reschedule within 24 hrs.

Thanks

[Kaniz_Fatma]

Hi @shubhamkr706, I'm sorry to hear your exam was suspended. Thank you for filing a ticket with our support team. Please allow the support team 24-48 hours to resolve. In the meantime, you can review the following documentation:

Room requirements

Behavioural considerations

[Kaniz_Fatma]

Hi @shubhamkr706, I wanted to check in and see if the issue with your exam suspension has been resolved. Please let us know if you need any further assistance.

[shubhamkr706]

Hi @Kaniz_Fatma ,

I have received a mail saying my test is rescheduled and the start time is of next 1 hr from now.

But in Webassessor portal i am not able to see any scheduled test. Could you please help me with this.

[shubhamkr706]

Hi @Kaniz_Fatma , My bad I can see that it is rescheduled in above screenshot. But how to launch this exam, will the launch button be active at the time of test?

[Kaniz_Fatma · Accepted solution]

Hi @shubhamkr706, I hope this is resolved now!

[shubhamkr706]

Yes my test is over.

Thanks

[Kaniz_Fatma]

Great, Congratulations!