Certification Support Request #01015865 – No Response Since September 14

[M_N]

Hello,

I’m hoping someone from the Databricks Certification Team can help me with an existing support request.

I submitted Certification Support request #01015865 on September 14 regarding a concern about my Databricks Certified Data Engineer Associate exam. I received the automated confirmation that my request had been received, but I have not received any further response or update since then.

I also replied to the support email last Wednesday to follow up on the status of the request, but I have not received a response to that message either.

Since the request has now been open for more than two weeks, could someone from the Certification Team please check the status of the case or help escalate it?

Thank you very much for your help.

[M_N]

Hi, I wanted to follow up on this post as I still have not received any response or update regarding support request #01015865.

The ticket was originally submitted on September 14, and I have also followed up by email, but I have not received a response from the Certification Support team.

@cert-ops Could you please help escalate the ticket to the appropriate Certification Support team?

Thank you for your help.

[cert-ops]

Hello @M_N ,

Thank you for filing a ticket with our support team, support team will respond shortly. Please note that we cannot provide support via community.

Thanks & Regards,
@cert-ops

[M_N]

I’m following up again on request #01015865.

In the confirmation I received on September 14, I was informed that I would receive an update “shortly.” It has now been 21 days, and I have not yet received a substantive response regarding my certification exam concern.

I would appreciate a status update or an escalation of my request to the appropriate Certification team.

Thank you.