Databricks Certified Data Engineer Associate Exam has been suspended after 15 min

[shubham_007]

Databricks Certified Data Engineer Associate Exam has been suspended after 15 min . What is this behaviour from KRYTERION proctored ? I am having eye glasses with number -5.00. I am looking at screen and that laptop screen light is reflecting on my glass with glare. I explained this to online proctored. But proctored suspended my exam. Now How can I appear to exam without having glasses ? When can my test will get reschedule ?

[shubham_007]

@Kaniz_Fatma I am having eye glasses with number -5.00. I am looking at screen and that laptop screen light is reflecting on my glass with glare. I explained this to online proctored. But proctored suspended my exam. Now How can I appear to exam without having glasses ? When can my test will get reschedule ?

[shubham_007]

@Cert-Team  I am having eye glasses with number -5.00. I am looking at screen and that laptop screen light is reflecting on my glass with glare. I explained this to online proctored. But proctored suspended my exam. Now How can I appear to exam without having glasses ? When can my test will get reschedule ?

[Kaniz_Fatma]

Hi @shubham_007, Thank you for sharing your concern with us!

To expedite your request, please list your concerns on our ticketing portal. Our support staff would be able to act faster on the resolution (our standard resolution time is 24-48 hours).

[shubham_007]

tickets:

00512813 
00512807

no response yet.

[Kaniz_Fatma]

Hi @shubham_007, I'm sorry to hear your exam was suspended. Thank you for filing a ticket with our support team. Please allow the support team 24-48 hours to resolve. In the meantime, you can review the following documentation:

Room requirements

Behavioural considerations

[shubham_007]

@Kaniz_Fatma 

@Cert-Team

@Sujitha 

No response since 5 hours. I am still waiting for issue to be resolve. From last 5 hours I am infront of laptop for response. Please help and schedule as early as possible.

[Kaniz_Fatma]

Hi @shubham_007, We hope we've been able to resolve the issue with the Databricks Certified Data Engineer Associate Exam. Was the suspension due to the glare from your glasses addressed, and have you been able to reschedule your test? Please let us know if there's anything we can assist with.

[shubham_007]

Ticket ref:

ref:!00D610JGc4.!500Vp09lluO:ref

raised above ticket to reschedule exam. Kindly ask support team to reschedule my exam as it is suspended due to seating style movement only. Please understand we are humans not robot. Still I am adhering to test compliance. Awaiting from 24 hours for exam rescheduling. Kindly ask team to reschedule on thursday att 8: 00 AM.

@Kaniz_Fatma @Cert-Team  @Cert-TeamOPS @Sujitha Mam Please look into this on priority. Very harassing experience from KRYTERION proctored.

[Kaniz_Fatma]

Hi @shubham_007, We hope we've been able to resolve the issue with the Databricks Certified Data Engineer Associate Exam. Was the suspension due to the glare from your glasses addressed, and have you been able to reschedule your test? Please let us know if there's anything we can assist with.

[shubham_007 · Accepted solution]

Thank you mam. It is resolved.