Databricks Certified Data Engineer Associate Exam Suspended

[ahsamkhan95]

Hi,
My certification exam got suspended before it even started. At first i was waiting for the screen to load and exam to start and after a few after a few minutes the a prompt showed up saying that my session has been paused and they will connect me with a support advocate. The advocate then showed up on chat and asked me to do the following:

1. to show him the desk on which laptop is placed
2. to show him the surrounding walls by slowly rotating the camera 360 degree

After following the above instructions, and asking him if that's okay, he said that:
"Your exam has been suspended due to a suspected violation of the technical, behavioral, and/or environmental requirements for taking an online proctored exam. For this reason, you may not continue your exam at this time. Please reach out to the Databricks support team at https://help.databricks.com/s/contact-us?ReqType=training for next steps."

Since then I have raised a support ticket (#00554519) via the link provided above. Since then my exam is in a suspended state. 

[ahsamkhan95]

@Cert-Team Please help

[Cert-TeamOPS]

Hello @ahsamkhan95 ,

Thank you for reaching out to Databricks Community support!

We are sorry to hear that your exam was suspended.. Thank you for filing a ticket with our support team. Please allow the support team 24-48 hours for a resolution. In the meantime, you can review the following documentation:

Behavioral considerations
Room requirements

Thanks & Regards
@Cert_TeamOPS