Hi Databricks Team,
I have successfully completed all the prerequisites required for the Databricks Champion Program. However, despite following up with the designated SPOC since 31-Aug-2026, my panel review has still not been scheduled. The reason provided is that the SPOC is unable to view all of my completed prerequisites in their tracking system.
To resolve this issue, I have already raised the following support tickets:
01001701 โ Marked as resolved, but the issue still persists.
01012717 โ Raised on 10-Sep-2026, and it remains unattended with no update.
I can clearly see all of my credentials when I log in using my company email at: https://v2.accounts.accredible.com/retrieve-credentials
Despite this, the SPOC is still unable to view my complete credentials, preventing progress on my Champion Program review.
What is particularly frustrating is that I continue to receive standard, generic responses without any actual resolution or ownership of the issue. It has now been more than two weeks since I first reported the problem, and my latest support ticket has remained unattended for several days.
I would appreciate answers to the following:
- Who is the appropriate person or team to escalate this issue to?
- Why is there such a significant delay in addressing a ticket that is blocking program progression?
- What specific actions are being taken to resolve the credential visibility mismatch between Accredible and the SPOC tracking system?
This is my final attempt to get this issue resolved through the normal support channels. The lack of responsiveness and the prolonged delay in resolving a relatively straightforward issue are extremely disappointing and do not reflect the level of support I would expect from Databricks.
I request immediate attention and a concrete resolution plan for this issue.
#Databricks-Champions #Training #Certification
