My Exam got suspended

[Sandhya2]

Hello Team,

I encountered Pathetic experience while attempting my 1st Data Bricks certification. I was continuously in front of the camera and an alert appeared and then my exam paused.

Later a support person asked me to show the full room and I showed him. I am not sure why, but he suspended my exam. Please solve this issue.

I want to request another chance.

This is serious, I have paid and attempted exam ethically. I was not expecting this behavior a from proctor.

I need this certificate for my project kindly help me to retake the exam.

Please resolve this on high priority.

Below are details:

Exam: Data bricks Certified Data Engineer Associate

request id: #00510074

Time: 27 July 2024 1200H Asia/Calcutta

@Kaniz @Sujitha.

@Kaniz_Fatma @Sujitha 

Thanks & Regards,
Sandhya

[Cert-TeamOPS · Accepted solution]

Hello @Sandhya2 ,

Thank you for reaching out to Databricks Community support!

We know how frustrating it must be for you. Thank you for filing a ticket with our support team. Please allow the support team 24-48 hours for a resolution. In the meantime, you can review the following documentation:

Room requirements

Behavioral considerations

Thanks & Regards
@Cert_TeamOPS

[Sandhya2 · Accepted solution]

Hi @Cert-TeamOPS ,

I am willing to take the exam on August 10th, time 12 pm IST.

please do reschdule it.

[ahussainali]

Today my exam was scheduled on 11.30 pm IST and was a system check and my system

Everything was fine till 3rd or 4th question, and then I got a pop up that don't look away from the screen and close your eyes if the eyes feel strained.
Then after 1 question, my exam was paused and proctor came and checked the 360 degree camera view of my room including the corners.

I got pop up again at 20th or somewhere saying that don't look away from the screen and close your eyes if the eyes feel strained,
I resumed the exam and then I got the same multiple time, so just clicked resume and continued my exam.
I got Internet issues and suddenly it was suspended & later connecting with an chat agent it was resumed and when was to complete again pop ups came and finally it got suspended due to violetion on technical / environmental.
my exam got suspended because it doesn't meet the exam criteria and so and so.
They didn't allow me to complete my exam and said that I will get a mail with my results for the exam till the attempted question, so I clicked on exit.
When I checked in the portal, my exam was "In progress" state and showed that exam is suspended.

Please look into this issue asap since this is not acceptable for me because I never exhibited any malpractice by any means and I'm not sure what happened.
Please reschedule my exam or at least share the result of the attempted one.

I have already raised a support case with request #00647514 and still haven't received any updates yet.

Databricks Certified Data Engineer Associate

[Cert-TeamOPS]

Hello @ahussainali ,

We are sorry to hear that your exam was suspended. Thank you for filing a ticket with our support team. Please allow the support team 24-48 hours for a resolution. In the meantime, you can review the following documentation:

Behavioral considerations
Room requirements

Thanks & Regards
@Cert_TeamOPS

[yashasvi199]

Hello databricks team,

Even I faced a similar issue where my exam got suspended suddenly and i immediately took help of online chatbot which popped for help in this regard, it suggested to raise a ticket I have raised three ticket to reschedule my exam on 16th March 2026 at 11:30 AM first preference and 11:45 AM second preference but didn't hear back yet.

Please help me as soon as possible I wish to give my exam and provide the certificate in my firm.

Request number #00872272 , #00872099 , #00872098. First one is the most recent that I raised few minutes back.

Please help on priority.

Regards,

Yashasvi

[yashasvi199]

Hi @Cert-TeamOPS Could you please have a look on my comment above.

Thanks!

[cert-ops]

Helllo @yashasvi199 ,

We have already replied to you in this thread. Please check. 

Thanks & Regards,
@cert-ops