Received wrong name and ticket id mail

[Sneha2]

Hi Team ,

After starting the exam, it was paused and then resumed after a few minutes. However, shortly after restarting, the exam was unexpectedly suspended.

I’m not sure why this happened, as I ensured that the entire room was shown, including all four sides, and there was no background noise or anyone else present. I followed all the exam guidelines strictly.

I raised a support ticket on Friday evening, but I haven’t received any response yet. This exam is extremely important to me, and I have put in a great deal of effort preparing for it. Successfully completing it would be a significant step forward in my career.

I have received a mail saying that we will reschedule the exam but the name and ticket id mentioned in the mail is not mine . I think there is some confusion can you please review it once 

This is the new ticket which i have raised after receiving the wrong name and ticket id in the mail 00664556

[Cert-TeamOPS]

Hello @Sneha2 >,

We are sorry to hear that your exam was suspended. Thank you for filing a ticket with our support team. Please allow the support team 24-48 hours for a resolution. In the meantime, you can review the following documentation:

Behavioral considerations
Room requirements

Thanks & Regards
@Cert_TeamOPS