Subject: Feedback on Exam Experience – Databricks Certified Generative AI Engineer Associate
Dear Databricks Certification Team,
I hope this message finds you well. I am writing to share my recent experience with the Databricks Certified Generative AI Engineer Associate exam, which I took via the Web Accessor remote proctoring platform. While I was able to successfully complete and pass the exam, I encountered several challenges during the process that I believe are worth reporting to help improve the experience for future candidates.
1. Unexpected Room Check after Exam Start
After completing the initial check-in procedures (excluding the room check), the exam began smoothly. However, shortly after answering the first question, the exam was interrupted, and a pop-up message appeared, indicating that a proctor might contact me, though no explicit reason was provided.
After a period of anxious waiting, the proctor reached out via chat and asked me to show the room—a step I believe should have been completed before the exam started. Additionally, it was surprising that communication with the proctor was limited to chat only, without voice support. A voice option would help avoid miscommunication and provide clarity in such situations. After complying with the room check, the exam resumed, and I felt relieved—but the surprises didn’t end there.
2. Warning for Adjusting Laptop Connections
During the room check, as required, I disconnected my laptop’s power cord and LAN cable to show the room using the webcam. When the exam resumed, I leaned over briefly to reconnect the cables. Unfortunately, this action triggered another interruption, and I received a warning message from the proctor about my movement. While I understood the need to follow exam protocols, this warning felt frustrating, given that I was merely reconnecting the laptop for practical reasons. However, I chose to focus on the exam rather than argue, prioritizing completion over explanations.
3. Frequent Internet Connection Issues
Throughout the exam, I experienced multiple interruptions due to recurring internet connection error messages, despite using a reliable fiber broadband connection. Approximately every three questions, I encountered pop-ups informing me of an internet issue, asking me to wait up to three minutes or relaunch the exam if the issue persisted. These interruptions were disruptive and stressful, as they happened 10–15 times over the course of the exam. This seemed to be an application-level issue rather than a problem with my internet connection.
Despite these challenges, I managed to remain calm and focus on the exam, avoiding unnecessary movements to prevent further interruptions. However, the frequent disruptions made it difficult to maintain concentration. I even chose to skip the post-exam survey due to concerns that another interruption might occur before seeing the results.
Final Thoughts
While I am pleased with the outcome, I found the process mentally exhausting due to the interruptions and rigid protocols. In my previous experience with other vendors using Web Accessor, I did not encounter these issues. I am sharing this feedback with the hope that it can help improve the exam process for future candidates, ensuring a smoother and less stressful experience.
Thank you for your attention to this matter. Please let me know if any further details are required.
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Best regards,
Rajesh Bhosale (Web Accessor username: databricks_rajeshbhosale)
