Hi Certifications Team,
I am writing to request an internal escalation for my support ticket, which has been open since August 1, 2026 without a resolution.
- Case Number: #00980951
- Issue: I need a Webassessor name correction to properly align with my legal identification and generate my certificate.
Because I have not received a response to my follow-up emails through the standard training form queue, I would greatly appreciate it if a moderator could flag this case number internally to speed up the review.
Thank you for your help.
