Urgent: Certification Ticket #00963277 Unresolved After 50+ Hours

[chakri01]

Hello Community Managers,

I recently transitioned from my previous employer to a new company and need to migrate my Databricks certifications. I am currently locked out of my accredible profile and cannot access my badges.

I raised an official support ticket regarding this issue 50+ hours ago (Ticket 00963277) but have only received an automated confirmation email. I have not received a follow-up from a support agent, and this delay is holding up my onboarding process at my new employer.

Could a community moderator please help escalate my case internally?

Thank you for your time and help!

[chakri01]

@Cert-Team , @cert-ops , @Cert-TeamOPS, can you please redirect me to resolve my issue.

[cert-ops]

Hello @chakri01 ,

Thank you for filing a ticket with our support team, Support team will respond shortly. Please note that we cannot provide support via community.

Thanks & Regards,
@cert-ops