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The log in function and password reset function in the community edition do not work

self-employed
Contributor

I want to register a databrick account. I already set up my account. I also receive the email to set my password. However, I cannot use my password to log in the community account. I can use it to log in my standard account. I also click the reset the password button at the community login page. Although it says it will send an email to my register email address. I have waited for two days, and still did not receive the reset email.

Actually I have tried several emails with my personal email and company email. All are the same. I can log into my stand account but cannot log into the community account.

It does upset me. Is the community edition just an advertising strategy or already closed?

8 REPLIES 8

Hubert-Dudek
Esteemed Contributor III

@Kaniz Fatma​ can help,

@lawrance Zhang​ you can also open ticket on https://databricks.com/company/contact

I use community edition regularly so it is working but indeed recently there were some issues

Hi HubertDudek,

Thanks for your reply. At least, you confirm that the community version is still working.

I do open a ticket, and hope they can help me to solve the issue.

Anonymous
Not applicable

Hello, @lawrance Zhang​ - I wanted you to know that this isn't the first time we've heard of this recently. 😒 Thank you for opening a ticket. We've also escalated this to the team. We'll get there.

Hi @Piper Wilson​ ,

Thanks for providing a follow-up on this issue.

Here is my try databricks page. Can you plz tell me where can I choose community edition option?

1639486364(1).png

Hubert-Dudek
Esteemed Contributor III

you need to go through that get started for free and than is in second step

thanks. That finally solves the issue. I just registered for the normal one and thought the community version would share the same account.

I just registered for the community version now. Thank you for your support. @Kaniz Fatma​ 

The link is a bit too small to be noticed.

@Hubert Dudek​  thank you for your help. The final answer is so simple but so easy to miss.

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