Voucher code error

[spdteng]

Hi,

I received a voucher in Nov 2020 for 'Databricks Certified Associate Developer for Apache Spark 3.0 exam' with an expiry date in Nov 2022. However I receive an error stating the promotion code is used. I have never used the code. Any idea who to contact?

Thanks

[Kaniz_Fatma]

Hi @Surya Patnaik​, Thank you for reaching out!

Let us look into this for you, and we'll follow up with an update.

[spdteng · Accepted solution]

Thank you this has now been resolved.

Regards

[Kaniz_Fatma]

Awesome!

Thank you for the update @Surya Patnaik​!

Would you mind marking your answer as the best, as it would mark this thread as resolved?

[willjoe]

If your voucher code is not working, it could be due to the following reasons:

The voucher code has expired

Products in your shopping cart are not eligible for the discount

Terms and conditions are not met

If applying a "new user only voucher" and our system detected that another account has logged in using the same device before

The user’s phone number is on our fraudulent blacklist

Your voucher code can be reused under the following conditions:

You cancel the order before making payment

Seller cancels the order

The entire order is being refunded 

The voucher is still within the validity period

Regards,

Will