Agent on Genie Code suddenly not available

[Clever]

Hello, I started using the agent mode in Genie Code these past 2 days, but a few hours ago it said "service is not available" and the agent button now disappeared. 

What happened?

[Ashwin_DSA]

Hi @Clever,

What you’re describing usually points to Genie Code Agent mode no longer being available in that workspace, rather than a problem with your specific chat session.

A common reason is that partner-powered AI features may have been disabled at either the account or workspace level. When that happens, Genie Code can still behave differently by feature, and Agent mode specifically may no longer be available. The requirements and behaviour are documented here in the Use Genie Code guide and the partner-powered AI features documentation.

Another possibility is regional availability. Agent mode depends on supported model availability in the workspace’s region, so if something changed in the workspace’s geo configuration or model availability, the Agent option can disappear. If you’re using Azure Databricks, it’s also worth checking the public docs on Use Genie Code and Designated Services/geo availability.

The best next step would be to ask your Databricks workspace or account admin to confirm that partner-powered AI features are still enabled and that the workspace is in a supported region for Agent mode. If those settings already look correct, I’d recommend opening a support ticket and including a screenshot of the error, plus any available browser HAR capture, since that will help narrow down whether this is a workspace configuration issue or a backend entitlement issue.

If this answer resolves your question, could you mark it as “Accept as Solution”? That helps other users quickly find the correct fix.