Trust in Genie isn't won with accuracy — it's won with a visible feedback loop accountability

[Valeria_Koz_DBX]

A Finance team won't trust a Genie Room just because it's right. They trust it when they see someone is accountable for the answers.

What worked for us:

1. a thumbs up/down on every chat, and total transparency about who reads it. We had a dedicated Finance team owning the rollout — they knew the real questions and investigated every miss.

2. and a thumbs-down doesn't just sit in a dashboard; it goes to the product team, and Databricks genuinely comes back to you on it.

That's the shift: trust isn't won with accuracy stats — it's won when people see a loop. My feedback → a real person → a real change.

How do you close the feedback loop on your Genie rooms — and who owns the answers? 👇

#Databricks #Genie #ChangeManagement

[ivanvyd]

Thanks for sharing, @Valeria_Koz_DBX!

For ownership, I (try to 🙂) favour a named business owner who validates the metric definition and expected answer, paired with a technical owner responsible for investigating the issue and checking the fix.

Confirmed misses can then become self-contained Genie benchmark questions, with reviewed reference SQL where appropriate. Rerunning those after changes gives the team a way to check whether the same issue has returned.

For me, the loop closes with the person who raised it: "Here's what changed and how we checked it. Does this now answer your question?" That gives them a chance to confirm the resolution, rather than just receiving a "fixed" notification.

Appreciate you raising such an important topic.