Account reset and loss of access to paid Databricks Academy Labs subscription

[ymmmm]

Hello,

I am facing an issue with my Databricks Academy account.

During a normal sign-in using my usual email address, I was asked to re-enter my first and last name, as if my account was being created again. After that, my account appeared to be reset, and I no longer have access to my Databricks Academy Labs subscription or my previous learning progress.

I paid Databricks Academy Labs subscription (approximately $200), so this situation is quite inconvenient is slowing down my training.

Thank you.

[Advika]

Sorry to hear about your experience, @ymmmm .
Please raise a ticket with the Databricks Support team, as they can help restore your account access and learning progress.

[ymmmm]

I already did that and have been waiting for two days. I hope the issue will be fixed soon.

I opened a support ticket and was advised to post here. It feels like each service is redirecting me to someone else.

I also replied to the ticket confirmation email with proof of payment.

After two days, I would simply like confirmation that the issue has been properly identified and an indication of the expected timeline to restore access. I provided my phone number to the support.

[Advika]

@ymmmm , could you please share the support ticket number here if you have it? If not, kindly create a new ticket.

[ymmmm]

Latest request: #00807717
Other related requests: #0080699, #00806996, #00806402
First request: #00805807

I did not submit the form that many times—only twice. The additional requests were created because I replied to the ticket confirmation email after receiving no response, and because I replied to a previously closed request from September regarding the same issue.

I am a bit tired of filling out forms and repeat same things again and again. I would really appreciate a direct response to my issue, as this has become quite exhausting.

For reference, here is the subject of one of the emails with my ticket receipt: Re: Your Databricks Inc receipt [#1290-4324]

[Advika]

Thanks for sharing the details, @ymmmm. I’ve flagged this internally, and the support team will follow up with you directly via the ticket to help resolve the issue.

Thank you so much for your patience.

[ymmmm]

Thank you for your support and tour help