Azure Databricks session expiry Issue

[Prathy]

I frequently encounter a session-expired issue while using Databricks within 2 minutes, and this has been happening for two days. Are there any fixes or suggestions?

[Ashwin_DSA]

Hi @Prathy,

Could you please provide additional context? Are you experiencing this issue with the Databricks Free Edition or a paid instance of Databricks?

Have you tried a different browser or incognito mode? You may also want to disable the VPN temporarily (if you are in a corporate network) and see if that helps.

If this answer resolves your question, could you mark it as “Accept as Solution”? That helps other users quickly find the correct fix.

[Prathy]

Thank you for your response, Ashwin. I am using the pay-as-you-go plan & Azure Databricks Premium, and here are the steps I followed earlier in Chrome, Edge, Firefox, and Brave.

1. My vpn are off. 

2. I tried in Incognito in all the browsers mentioned above

3. I cleared the cache and deleted all the cookies (all time) in all the browsers mentioned above. 

i tried all these multiple steps and i have same issues.

Sincerely

Prathy

[Ashwin_DSA]

Hi @Prathy,

Thank you for confirming. As far as I can tell, there are currently no known issues or incidents. Since you have already tried different browsers, please try the following steps to rule out any isolated issues...

1. If possible, test on another physical machine and a different network.

2. Let me know if you are using a VPN. If you are, please disconnect it temporarily to see if that resolves the issue. If it works on the other machine and network but not on your corporate device or network, it's likely that the corporate proxy or security software is interfering with cookies or Single Sign-On (SSO).

3. Log out of any active Azure portal sessions, such as login.microsoft.online.com and *.azuredatabricks.net, and then close all browser windows. After that, go directly to the workspace URL and sign in from there. This may help resolve the issue.

4. If you have a workspace administrator, check to ensure that you are listed as an active user and not marked as inactive, as this could sometimes cause problems.

If none of these solutions work, the best course of action is to raise a support ticket with the relevant details, as the community cannot address this issue directly.

Let me know how it goes...

If this answer resolves your question, could you mark it as “Accept as Solution”? That helps other users quickly find the correct fix.

[Krissy_]

Hey @Prathy , has your issue been resolved? I'm facing the same problem.

My VPN is off

I’ve tried incognito mode on all the browsers mentioned above

I cleared cache and deleted all cookies (all time) across those browsers

I also tried using another device

Nothing has worked so far. Could you please let me know if yours got resolved and what steps helped?

[prasadv]

Have been facing the same problem since last week. Has anyone been able to resolve it? Please suggest

[joonkim4078]

Which region your resource is?
I am in AustraliaEast.

[prasadv]

I don't think this is just limited to Australia East. I have resources in Australia East, US East and Asia Pacific West regions and yet I am facing the same issue

[Ashwin_DSA]

Hi all,

It'll really help if you raise a support ticket. If you can also share workspace details via DM, I can raise it internally. 

[Ashwin_DSA · Accepted solution]

Hi @Prathy @prasadv @joonkim4078 @Krissy_ ,

Thank you for your patience while we investigated this issue.

We flagged this to our teams internally, and the team has deployed a fix, and based on our checks, the behaviour should now be back to normal. This incident has affected a limited set of environments, which is why it was harder to reproduce internally and took longer to raise and resolve than we would have liked.

Please try again and let us know if you still see the problem. We are treating this as a priority, and any confirmation or remaining error details you can share will help us validate the fix and follow up quickly.

Thank you again for flagging this and for bearing with us.

If this answer resolves your question, could you mark it as “Accept as Solution”? That helps other users quickly find the correct fix.

[Krissy_]

Hi @Ashwin_DSA,

Thank you for the update and for prioritising this fix.

I’ve tested it on my end, and the issue appears to be resolved, my session is no longer expiring unexpectedly. Really appreciate the team’s effort in investigating and addressing this, especially given how difficult it was to reproduce.

Thanks again for the support!

Cheers,
Krissy

[Ashwin_DSA]

Hi @Krissy_ ,

Thank you for confirming. As we continue our investigation to prevent this issue from recurring, could you please share the details of your login setup? Are you a user in Entra, and do you use Entra SSO for logging in?

If this answer resolves your question, could you mark it as “Accept as Solution”? That helps other users quickly find the correct fix.