Databricks Community

Parvathi_DE · yesterday

Dear Team/Program Manager,

I hope you are doing well.

I am writing regarding a technical issue I encountered while attempting to launch my Databricks Certified Data Engineer Associate exam,
which was scheduled for 17th February 2026 1700H Asia/Calcutta. During the launch process, the LockDown Browser (OEM) opened successfully
and the system check process started. However, the process repeatedly got stuck during the microphone testing step of the system check.

I attempted to relaunch the secure browser multiple times and repeated the system check, but the issue persisted each time at the microphone verification stage. Because of this, I was unable to proceed to the exam interface. Unfortunately, while trying to resolve the issue, the scheduled exam window expired.

Afterward, I received the following message:

"
Unfortunately, we are unable to effectively proctor your exam at this time, due to the technical issues you experienced.
We want to help you resolve this issue so that you can complete your exam with minimal delay.

Please follow the steps below:
1. Exit the exam by clicking the X in the upper right-hand corner of your screen.
2. Open the link to our Community Portal by clicking here.
3. Click the pink Kryterion icon in the lower right-hand corner of the window.
4. When speaking with our support bot, request to speak to an associate after providing your email and name.
5. Let our Customer Support Advocate guide you through a technology review process to resolve the technical issues."

I have also contacted Kryterion support and raised an inquiry (#D28B1R), but I have not yet received a response.

I had dedicated significant time and effort preparing for this exam, and it was disappointing that I was unable to attempt it due to a technical issue during the system check process. I kindly request your assistance in reviewing this situation and helping me reschedule the exam.

Thank you for your time and consideration. I would greatly appreciate your help in resolving this matter and look forward to your response.

Best regards,
Parvathi