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Why cant I create support tickets on the help portal?

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User16790091296
Contributor II

โ€Ž06-25-2021 03:27 PM

 
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Taha
Databricks Employee
Databricks Employee

โ€Ž06-25-2021 04:05 PM

Support ticket submission has two requirements:

  1. Your org must have purchased support from Databricks. Ask a workspace admin or your Databricks account team if you are unsure.
  2. Ticket submission is limited to a few users. You'll need to ask your Databricks admins for access. Keep in mind, these help portal admins are not always the same as admins for your workspace.

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Taha
Databricks Employee
Databricks Employee

โ€Ž06-25-2021 04:05 PM

Support ticket submission has two requirements:

  1. Your org must have purchased support from Databricks. Ask a workspace admin or your Databricks account team if you are unsure.
  2. Ticket submission is limited to a few users. You'll need to ask your Databricks admins for access. Keep in mind, these help portal admins are not always the same as admins for your workspace.
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