Community Edition Login Issues Below is a list of troubleshooting steps for failing to login with email/password at community.cloud.databricks.com: ...

[Anonymous]

Community Edition Login Issues

Below  is a list of troubleshooting steps for failing to login with email/password at community.cloud.databricks.com:

 

Troubleshooting Tips

• If this is your first time logging in, ensure that you did indeed sign up for Databricks Community Edition at databricks.com/try-databricks.

• Signing up for a Databricks trial will not give you access to Community Edition

 

• Note: If you never chose this ^ gray linked option upon sign in, you are not participating in the Databricks Community Edition.

If you signed up before May 14, 2022 -

• Please confirm that the email you are using upon re-sign in has the correct upper/lowercase convention you used to sign up. Both the username part and the domain part are case-sensitive. The email upper/lowercasing you signed up with can be found in your initial welcome email:

 

• Ex: if you are trying to sign in as john.smith (instead of John.Smith) @domain.net, you will get an error.

• Your domain needs to be all lowercase:
  • For example, John.Smith@YAHOO.COM should be entered as: John.Smith@yahoo.com.

• And if your email domain is one of the following: @gmail.com, @googlemail.com, @hotmail.com, @live.com, enter your email as all lower case, remove any dots, and remove any “+” signs and everything after the plus sign from the username/email address.
  • For example, if you signed up as John.Smith+work@gmail.com, you should login as: johnsmith@gmail.com

If you are still running into issues, your workspace might be locked temporarily because of unusual activity, please reach out to feedback@databricks.com.

Thank you!

[MikeW]

Hi there - I'm locked out of my community edition account, and when I try to reset the password I never receive the emails. I've checked spam and there's nothing. How can I get my account unlocked please?

[val_carreres_ja]

Hello,

Exactly the same problem here. Can't log in because wrong password and try to recover my password and I don't receive email....

[mdsahil]

Hi, Same thing happened with me and one more issues is that the session is getting expired after every 3 to 5 minutes. It is very annoying

[gimkasandeep]

Hi, Same thing happened with me that the session is getting expired after every 2 to 3 minutes. It is very annoying

[Kaniz_Fatma]

Hi @Michael Weinhauer​ and @Javier Val-Carreres​, Thank you for reaching out!

Let us look into this for you, and we'll check back with an update.

[Dave_134700]

@Kaniz Fatma​ Same thing happened to me. I have no idea why it was no longer accepting my credentials, but after trying to fix the issue, I never received an email to repair/change my password. Please help.

[prerna123]

@Kaniz Fatma (Databricks)​ Same thing happened to me. I have no idea why it was no longer accepting my credentials, but after trying to fix the issue, I never received an email to repair/change my password. Please help.

[Shirlei_Anjos]

The same issues with me, my account is locked and I can't get into the platform. What I have to do for solve this issues?

[Kaniz_Fatma]

Hi @Shirlei Alexandrino dos Anjos​, @Kumari Prerna​, @Dave Brandes​, @Michael Weinhauer​ and @Javier Val-Carreres​ , Can you please email your details on community@databricks.com?

[Dave_134700]

My username is [REDACTED] - what other info do you need?

*edited by Databricks community admin

[Dave_134700]

@Kaniz Fatma​ Any update on this?

[MikeW]

What details do you need exactly @Kaniz Fatma​ 

[Kaniz_Fatma]

Hi @Michael Weinhauer​, Please email us your email address with relevant screenshots.

@Dave Brandes​ I have redacted your private info in this thread and suggest you also email community@databricks.com so we can solve this and capture and necessary PII in a way that won't expose your personal info.

Hope to hear from you both soon via email! I will personally be the one to handle it when I see your emails come in.

[Raheel]

Same problem here