Payment receipts of Databricks payments

[danielrodri]

Hello experts,

I am trying to get receipts for the monthly payments done to Databricks. I need them for the financial department of the organization I am working for. The only billing information I get access to is the usage dashboards and the tables it gets the information from. What I need is a proof of every charge to the bank card associate to the Databricks account. Is that possible?

Thank you in advance.

[Advika_]

Hello, @danielrodri!

Please raise a support ticket with Databricks for this request. The support team can then assist you further with your query.

[danielrodri]

Hello, @Advika_,

Thanks for your prompt reply. I tried to raise a ticket on that link but apparently I don't have permissions enough to do so. It tells me to reach out to my admin. How can my admin give me permissions to raise a ticket?

Thank you in advance.

[Advika_ · Accepted solution]

@danielrodri, did you try raising a support ticket by visiting the site (https://help.databricks.com/s/contact-us?ReqType=training) and filling out the form shown below?

[danielrodri]

Sorry for the misunderstanding, I tried to log in first instead of filling and submitting the form. I have done it now. However, it seems that the form is for problems related to the training service of Databricks right? Which is not related to my question, I think. I have submitted it anyway, I will keep you posted about this.

Thank you @Advika_ .

[danielrodri]

Problem solved, thank you very much!

[DatabricksEddy]

Hello everyone!
I'd like to know how I can resolve a payment issue with Databricks?

My credit card is registered to be charged automatically, but it hasn't been charged, as I received a message from Databricks asking me to make the payment, etc.

Can anyone help me with this?

Thank you!