🔔 Attention Databricks Academy Users: SSO Implementation Incoming! Secure Your Account Today!

[Sujitha]

On May 18th a new SSO user experience will launch in Customer and Partner Academy. In order to secure your account, please see the instructions below on how to update and verify that your data is correct and complete. Please ensure that you have two emails (company and a recovery) email associated with your account.

Customer Academy 

Please see walkthrough on how to verify and/or update your email and secondary email address in Customer Academy

Steps 

1. Log into Customer Academy

2. On the home page locate your profile box and select “My profile” 

3. Scroll down and Update/Verify your email addresses

• Email - Please use this field for your company email address
• Secondary Email (personal)
  
  

4. When you are finished click “Save Changes”

Partner Academy 

Please see walk through on how to verify and/or update your primary and secondary email address in Customer Academy 

Steps 
1. Log into Partner Academy 

2. Navigate to the menu ⚟ in the top left corner 

3. Click on the “pencil icon” - My Profile 

4. Scroll down and Update/Verify your email addresses

• Email - Please use this field for your company email address
• Secondary Email (personal)
  
  

5. When you are finished click “Save Changes”

To receive additional support or address any other issues you encounter, kindly detail your concerns on our ticketing portal. Our support team will swiftly address your needs.

[Elyunn]

Probably goes without saying, but I am also experiencing this.  What's worse is I sent this to people in my organization and I am being bombarded with the same question. Now I'm the one that looks bad. 😠

[Sujitha]

@Elyunn I am so sorry. I am checking with our team internally. We will share an update shortly. Thank you for your patience.

[sneha_kovur]

When I update the 'Email' with my personal email id and keeping the 'Company Email' as-is - I'm not able to save the changes. It keeps asking me to "SAVE CHANGES" but unable to save - when I try to navigate through other tabs after updating.

[Znichka]

Same. Changes are not really saved, if I do as you described. 

[lmendes]

Same issue as described above. There is no way to enter secondary (personal) email. 

[RickHenderson]

Yes, how come no body has answered from Databricks yet? This is ridiculous.

[Sujitha]

@RickHenderson our team is looking into it. We will get back shortly!

[MarkN]

There isn't a personal email text box on the Partner Academy profile page, as others have said .  Also, it sounds like the Webassessor credentials could become unlinked if the personal email doesn't match what was used for Webassessor. (e.g. they used their company email)  How would they update Webassessor to match again?

[isuriban]

I do not see Primary Secondary Email fields. All I see is something as Email / Company Email. Is this new change not published yet (Primary Secondary emails you are referring to. Add some screenshot otherwise. ) ? 

[erigaud]

Same issue, waiting for someone at Databricks to step in and explain in details what's supposed to be done.

[pgruetter]

@Sujitha Can you please answer the question from the community here? Would also like to have clear instructions before communicating this internally at our company.

[Sujitha]

Hello everyone, this message was forwarded to the Community by our internal team. We're currently in the process of reaching out to them internally to gain a clearer understanding. Rest assured, we'll provide a solution as soon as possible.

[NavChad]

hi  @Sujitha 
I am having the same issue, i have raised a ticket. but did not get a confirmation back. Can you please let me know when this issue has been resolved. thank you 🙂

[Sujitha]

Absolutely @NavChad will update you here with the solution.

[Martim_Dornelas]

Thanks for the update.

Same here. No Primary / Secondary Email. Any workaround or fix needed?