Certification Not Issued

[Psangi]

Hi Everyone,

I know this may not be the right place to raise a support-related issue, but I’m reaching out to see if anyone from the community can offer guidance or additional assistance.

I passed my Databricks Data Engineer Associate certification seven days ago; however, I have not yet received my certification badge. I have already raised two support cases with Databricks Support, but unfortunately I have not received an acknowledgement or response.

Has anyone experienced a similar delay, or can advise on the appropriate next step to get this resolved?

Thank you in advance for any help.

Regards,
Paramesh

[cert-ops]

Hello @Psangi,

Thank you for filing a ticket with our support team, support team will respond shortly. It can take up to 48 hours for badges/ certificates to be issued. Also please check your spam just in case it went there. Please note that we cannot provide support via community.

Thanks & Regards,
@cert-ops

[Psangi]

Thanks for at least responding here, I'm still waiting to hear back from support and its been more than 10 days that I cleared certification and still waiting for the badge to be issued.

[Psangi]

I have already raised two support cases after checking my spam folder and I'm only here because of no response from Databricks support. Below are the two support tickets raised for the same.

I understand that your team may not provide support through community but what should a person do in spite of following up since last 10 days with tickets not even being acknowledged. I almost spent 3-5 hours on this single matter and you can imaging how frustrating it would be for an individual.

(00998141 and 01000010)

[Psangi]

@cert-ops

Hello Databricks Community,

I am reaching out to seek assistance or visibility regarding two support cases (00998141 and 01000010) that have been open for over ten days now following the successful completion of my certification exam.

As a passionate advocate and daily user of Databricks, I have always deeply admired the platform's technological capabilities. However, experiencing this extended silence from the support team has been quite discouraging. A timely acknowledgment and sense of ownership regarding certification credentials are vital—not just for professional tracking, but also for properly aligning credentials with corporate partner requirements.

Given the standard of excellence expected from a leader in the Data and AI space, I had anticipated a more responsive support experience. Could anyone on the moderation or community team kindly help escalate these cases so my badge can finally be issued and linked?

Thank you in advance for your guidance and support.