My exam is suspended due to glare on my specs even after descriptively shown my room and exam table.

[Shubham_1994]

@Cert-TeamOPS My exam is suspended due to glare which reflection of my laptop on my specs even after descriptively shown my room and exam table. Please restart my exam. These interruptions should not be occurred, we prepared for an exam for couple of days and we get suspension of exam. Assistance is needed to restart exam.

[Advika]

Hello @Shubham_1994!

We are sorry to hear that your exam was suspended. Please file a ticket with our support team and allow the support team 24-48 hours for a resolution. Please note that the Certification team cannot provide support or handle exam suspensions via the Community.

Please also review this documentation to prevent further exam suspension:

Behavioral considerations
Room requirements

[Shubham_1994]

@Advika I have already raised ticket it’s been beyond 48 hours. Still my exam is paused. Please help to reschedule 

[Shubham_1994]

@Cert-Team Please advise and resolve my issue about My exam is suspended due to glare on my specs even after descriptively shown my room and exam table.

[Shubham_1994]

@Cert-Team @Cert-TeamOPS Please advise and resolve my issue about My exam is suspended due to glare on my specs even after descriptively shown my room and exam table. Please reschedule my exam as early as possible. No reply yet and no assistance received. Please 

Ticket no: 00717259