Hello Databricks Certification Team,
I am requesting assistance from a moderator or certification support manager.
On October 7, 2026, I attempted to take my Databricks Certified Data Engineer Associate exam. I paid USD 100 and used a 50% discount coupon.
My exam was interrupted, and I contacted Kryterion immediately because I needed to take it in Brazilian Portuguese (PT-BR).
Kryterion confirmed that only Databricks could authorize a language change or rescheduling.
I opened three support cases:
#01038061
#01038062
#01038070
As of October 13, I have received only automated acknowledgments, with no resolution.
My discount coupon expired on October 9, while my requests were already pending.
I am not requesting a free certification attempt. I am requesting the opportunity to take the exam I paid for, preserving my original discount.
Could a Databricks moderator please escalate these cases internally to the Certification Operations team?
I would appreciate confirmation that my payment and original discount can be preserved and that I can reschedule the exam in PT-BR.
Thank you for your assistance.
