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Request for Review and Rescheduling of Suspended Certification

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mayur8katariy4
New Contributor III

a month ago

Hi @cert-t

I would appreciate your assistance regarding my Databricks certification exam, which was automatically suspended before the exam even started.

I have already raised a support ticket (Request ID: #00959023) but have not yet received any response.

I received an email stating that Respondus detected software that could allow remote access to my computer. However, to the best of my knowledge, I did not have any such software installed or running. Additionally, I had successfully completed the system check prior to the exam without any warnings or issues.

If there was any software on my system that triggered this detection, I was genuinely unaware of it. I would greatly appreciate it if the team could review my case and provide details on what specifically caused the suspension so that I can ensure my system is fully compliant in the future.

Since the exam was suspended before it began and I was unable to attempt it, I kindly request assistance with either rescheduling the exam

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mayur8katariy4
New Contributor III

4 weeks ago

Hello @cert-ops,

Thank you for your response.

It has been more than a week since my exam was suspended, and I have not yet received any update regarding rescheduling. I need to complete this certification exam asap, but unfortunately, I have not received any response on my latest support request (Request ID: #00959023).

I understand that exam suspensions cannot be handled directly through the community forum. However, I would greatly appreciate it if @Cert-Team  could kindly review my case or help escalate it with the support team, as I have been waiting for a resolution for quite some time.

Could you please check and provide an update on the status of my request?

Thank you for your assistance.

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cert-ops
Databricks Employee
Databricks Employee

a month ago

Hello @mayur8katariy4 ,

Thank you for filing a ticket with our support team, Support team will respond shortly. Please note that we cannot provide support or handle exam suspensions via community.

Thanks & Regards,
@cert-ops

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mayur8katariy4
New Contributor III

4 weeks ago

Hello @cert-ops,

Thank you for your response.

It has been more than a week since my exam was suspended, and I have not yet received any update regarding rescheduling. I need to complete this certification exam asap, but unfortunately, I have not received any response on my latest support request (Request ID: #00959023).

I understand that exam suspensions cannot be handled directly through the community forum. However, I would greatly appreciate it if @Cert-Team  could kindly review my case or help escalate it with the support team, as I have been waiting for a resolution for quite some time.

Could you please check and provide an update on the status of my request?

Thank you for your assistance.

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