Dear Team/Program Manager,
I hope you are doing well.
I am writing regarding a technical issue I encountered while attempting to launch my Databricks Certified Data Engineer Associate exam, which was scheduled for 14 March 2026 2200H Asia/Calcutta. During the launch process, the LockDown Browser (OEM) opened successfully and the system check process started. However, the process repeatedly got stuck during the microphone testing step of the system check.
I attempted to relaunch the secure browser multiple times and repeated the system check, but the issue persisted each time at the microphone verification stage. Because of this, I was unable to proceed to the exam interface. Unfortunately, while trying to resolve the issue, the scheduled exam window expired.
Afterward, I received the following message:
"Your assessment must be launched at the scheduled time. Now the time has passed. Please contact Program Manager to reschedule the exam."
I have also contacted Kryterion support and raised an inquiry (#5L2VQU), but I have not yet received a response.
I had dedicated significant time and effort preparing for this exam, and it was disappointing that I was unable to attempt it due to a technical issue during the system check process. I kindly request your assistance in reviewing this situation and helping me reschedule the exam.
Thank you for your time and consideration. I would greatly appreciate your help in resolving this matter and look forward to your response.
Best regards,
Alan
