Suspended Exam? Don't worry! Our support team can help!

[Cert-Team]

Taking exams is so stressful already, and if your exam gets suspended it is extra stressful. Don't worry! Our support team is awesome and will help you get back on track.

The most important step is to file a ticket in our Help Center. Be sure to include the following details in your ticket:

• Username
• Exam name

NOTE: Please do not post your exam username publicly, such as here in the community forums, as this is private information.

The process will be faster if you can also offer a couple of dates/times that you are available to resume your exam. Once the support team has you rescheduled, you can log into your test taker account and resume your exam exactly where you left off. For more information please visit Certification FAQ

[cert-ops]

Hello @WillTranNAB ,

Thank you for filing a ticket with our support team, Support team will respond shortly. Please note that we cannot provide support or handle exam suspensions via community.

Thanks & Regards,
@cert-ops

[Ketaki]

Hi Team , i am Unable to schedule exam as previous exam shows suspended inprogress. exam name : databricks certified data engineer associate 

please help to schedule my exam

[Ketaki]

Hi Team , i am Unable to schedule exam as previous exam shows suspended inprogress. exam name : databricks certified data engineer associate 

support ticket id ; #00876108

please help to schedule my exam

[cert-ops]

Hello @Ketaki ,

Thank you for filing a ticket with our support team, Support team will respond shortly. Please note that we cannot provide support or handle exam suspensions via community (it is not advised that you post your email address here in community). 

Thanks & Regards,
@cert-ops

[WillTranNAB]

Hi @cert-ops and @Cert-Team,

My exam was suspended on March 21, 2026 due to a technical issue — LockDown Browser OEM showed a blank screen when I clicked "Start Exam." After waiting ~20 minutes with no response, I had to exit. When I re-entered, Webassessor had already expired the launch link.

All system checks were completed prior to this. I did not begin the exam or violate any rules.

I have already raised a support ticket: #00876693. I kindly request a prompt review and reschedule at the earliest availability.

Assessment details:

• Exam: Databricks Certified Data Engineer Associate
• Original Date: 21 March 2026, 10:00

Thank you for your assistance.

[cert-ops]

Hello @WillTranNAB ,

Thank you for filing a ticket with our support team, Support team will respond shortly. Please note that we cannot provide support or handle exam suspensions via community.

Thanks & Regards,
@cert-ops