Haven't received any updates of certificate after more than one week

[caroline123]

Hi team,

I took the exam on Jan 14th and passed the exam with 91.66% score. I got an email right after the exam saying I should receive the certificate within one week. But it has been more than 10 days and I haven't heard anything from Databricks team. I am wondering if someone can help me to get any updates of my exam. I also sent a ticket (#00131272 ) to Databrick team.

Thank you very much!

[caroline123]

@Kaniz Fatma

[Hubert-Dudek]

Please login to https://customer-academy.databricks.com and in My Activities there is "Certifications & Retraining"

If nothing there please open ticket via https://help.databricks.com/s/contact-us?ReqType=training

[caroline123]

I have already submitted the ticket 3 days ago but didn't hear anything from them. Any ways to speed up the process?

[Hubert-Dudek]

can you check your junk folder as recently for some unknown reason I found there my training messages

[caroline123]

No... nothing in my spam/junk folder 😞

[Hubert-Dudek]

conformation mail with ticket id at least? that case was opened? It looks like that:

[caroline123]

Oh yes. I have the ticket number. It's #00131272 . The confirmation said it's been received but I didn't hear from them since then.

[Hubert-Dudek]

@Kaniz Fatma​ and @Piper Wilson​ can help to prioritize #00131272

[caroline123]

Thank you so much!

[Anonymous · Accepted solution]

Hello, @Luwei Lei​ - We have an answer now.

Please check out these announcements.

https://community.databricks.com/s/question/0D53f00001ebiUOCAY/databricks-courses

https://community.databricks.com/s/feed/0D53f00001dq6W6CAI