Feedback not showing up in Genie from Copilot Studio Genie Agent

[souravg]

Hi,

We've created an Agent using Copilot Studio for Genie and integrated with Teams Channel.
The feedback there is working and we can see the reactions in the Copilot Studio Analytics.
But the feedback is not going to the actual genie space, neither the thumbs up/down or the comments.

Is it possible to achieve this?

Thanks & Regards,
Sourav

[Ale_Armillotta]

Hi  .

A couple of months ago I did the same thing but I suppose the feedback into Copilot Studio and the genie feedback are 2 unreleted things. The feedback into genie seems something that you can use only with Genie and not outside. 

I follow if there are any updates

[Ashwin_DSA · Accepted solution]

Hi @souravg,

@Ale_Armillotta is right. At the moment, Genie only records feedback (thumbs up/down, "Fix it", comments) when it’s given directly in the Genie UI. The public Genie Conversation APIs that Copilot Studio/Teams use don’t expose any endpoint to submit ratings or comments back into the space, so feedback collected in Copilot Studio can’t be written into Genie’s Monitoring/feedback views.

You can still log and analyse that feedback on your side (e.g., in a table or telemetry system) and use it to improve the Genie space (instructions, examples, benchmarks). Still, there isn’t a supported way today to have Copilot/Teams reactions show up as native Genie feedback. If this is important for your use case, I’d recommend filing a feature request asking for a feedback/rating API for Genie.

If this answer resolves your question, could you mark it as “Accept as Solution”? That helps other users quickly find the correct fix.