Premium pay-as-you-go account still blocked by Databricks-set rate limit of 0

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Hello,

I’m having an issue using the Databricks Foundation Model API.

My account is on the Premium plan, I have a valid payment method attached, and I currently have trial credits available. However, when I try to use the GLM Foundation Model endpoint, every request returns:

403 PERMISSION_DENIED: The endpoint is temporarily disabled due to a Databricks-set rate limit of 0.

I understand from previous Databricks Community answers that this can happen when a workspace remains in the TRIAL_VERIFIED trust tier, and that adding a payment method does not necessarily move the workspace to PAYABLE_VERIFIED.

I already contacted Databricks Support (ticket #01003452), but they closed the ticket because I do not have a separate support package and recommended that I ask here instead.

This is a personal Premium pay-as-you-go account, not a company/enterprise account.

Could a Databricks employee or community engineer please help clarify:

1. Is my workspace likely still in the TRIAL_VERIFIED trust tier?
2. How can an individual Premium pay-as-you-go customer get moved to PAYABLE_VERIFIED?
3. Who can remove the Databricks-set rate limit of 0 if standard Support cannot help?
4. Is there anything I can do from the Account Console to enable the GLM Foundation Model API?

Thank you.