Databricks Notebook says "Connecting.." for some users

[crvkumar]

For some users, after clicking on a notebook the screen says "connecting..." and the notebook does not open.

The users are using Chrome browser and the same happens with Edge as well.

What could be the reason?

[Kaniz_Fatma]

Hi @crvkumar, an issue with the workspace or cluster may be causing the notebook to fail to open. Check the cluster status and logs to see if there are any errors or warnings. You can also try restarting the cluster or creating a new cluster.

[crvkumar]

Thanks for the reply. But it does not happen to all users. It happens to some users in a user group. The clusters are fine. No errors in the cluster logs. The notebook is in fact not attached to any cluster.

[Kaniz_Fatma]

Hi @crvkumar, If some users are unable to open a notebook and the screen displays “connecting…”, it could be due to a network connectivity issue or a problem with the browser. 

Here are some steps you can try to resolve the issue:

Check network connectivity: Ensure that the users have a stable internet connection. If they are using Wi-Fi, try switching to a wired connection or vice versa. Also, check if there are any network issues in the area.

Clear browser cache: Clearing the browser cache can help resolve issues with loading web pages.

Here’s how to clear the cache in Chrome:

1. Open Chrome and click on the three dots in the top-right corner.
2. Select More tools > Clear browsing data.
3. In the Time range drop-down menu, select All time.
4. Check the box next to Cached images and files.
5. Click on Clear data.

Disable browser extensions: Browser extensions can sometimes interfere with the normal functioning of web pages. Try disabling all extensions and see if the issue persists.

Try a different browser: If the issue persists, try using a different browser such as Firefox or Safari.

I hope this helps! Let me know if you have any other questions.