The purpose of this FAQ document is to provide users and partners with answers to common queries or concerns related to the Databricks Help Center Single Sign-On process.
I am a Databricks partner. Does anything change how I access Databricks Platform account/workspace?
No, the Databricks platform login remains the same. If you use your company’s enterprise SSO or have enabled Email OTP, please continue using that. This change (on August 3rd, 2024) applies to a few Databricks web resources (Databricks Academy, Partner Portal, and Community).
Is there any change in the account creation or registration process?
There is no change to the registration/account creation process. For new partner contact additions from your organization, the current Partner Registration steps have not changed. Once new contacts submit their request to be added to the Databricks Partner Portal, Databricks will review, and approve the request. Partner contacts will receive a Welcome Email with the relevant information.
What should I (user) do if I'm still unable to log in after several attempts?
Please ensure that you are using the correct email address and entering the correct OTP/Password. Additionally, we recommend using incognito mode while accessing the platform to avoid any cached data issues.
If you are still unable to log in after several attempts, please contact partnerops@databricks.com for further assistance, as there may be an issue with your account or the authentication process.
User workflow seems to have stuck at any stage of the process
Try accessing the Partner Portal in an incognito window.
Ensure you are using the correct email address and entering the correct OTP/Password.
If the issue persists, please clear your browser cache and try again.
If steps 1 & 2 do not resolve the issue, restart your machine and try once more.
If you are still unable to log in after several attempts, please contact partnerops@databricks.com for further assistance. There may be an issue with your account or the authentication process.
Why am I not receiving the email with the OTP?
If you are not receiving the email with your OTP (One-Time Password), please follow these steps:
Verify Email Address: Ensure that the email address entered is correct and that you have access to this email account.
Check Spam/Junk Folder: Sometimes, the OTP email might be mistakenly directed to your Spam or Junk folder. Please check there.
Retry the Login Process: After verifying the above, please retry the login process to request a new OTP.
Contact Databricks Support: If you are still unable to log in after several attempts, please contact partnerops@databricks.com for further assistance. There may be an issue with your account or the authentication process.
How long is the OTP valid for?
Passwordless OTPs are valid for 5 minutes. If your OTP has expired, you will need to request a new one.
Can I use the OTP multiple times?
No, for security reasons, passwordless OTPs are intended for single use only. Each OTP can be used just once to log in. If you need to log in again, please request a new OTP.
My email OTP has expired. How can I login?
If your email OTP has expired, please request a new one and retry the login process.
Do I need to set up anything special on my device to use the passwordless login?
To use a passwordless login, you just need access to the email account associated with your Partner Portal profile. No additional device setup is required. You also have the option to configure passkey, which uses biometric authentication, but this is an optional step. If you have any further questions, please feel free to contact Databricks support for assistance.
What is this Passkey enrollment screen that I see when going through Email OTP?
A passkey is a digital credential that allows users to sign in to websites and apps without a password or username. Passkeys are designed to be a safer and easier alternative to passwords. Enrolling passkey is optional, but we recommend passkey enrollment to keep your account more secure. More information can be found here.
