Databricks SSO has security vulnerabilities exposed recently. They are merging customers with wrong parameters and not able to untangle. Sending SSO codes to other user's emails and messing around. I have the same problem. No one is looking at issues, just opening tickets and closing to show that training team is working, but not solving anything. I recommend customers be aware of mis managed databricks customer academy and partner academy SSO and user profiles issues can bleed into customer environments too.