Open a Support Ticket

[None123]

Anyone know how to submit a support ticket? I keep getting into a loop that takes me back to the community page, but I need to submit an urgent ticket. I'm told our company pays a ridiculous sum for this feature yet it is impossible to find.

Thanks very much in advance!!

[Kemmer]

“Support ticket” is a term popularized by support software to describe an interaction between customers and support teams. When customers have problems, they open support tickets. Service representatives interact with customers by responding to support tickets. When the issue is resolved, the ticket is closed.

[None123]

Agreed. The question is how do I open one with a representative of Databricks

[Kaniz · Accepted solution]

Hi @Adinah Katz​, To view and submit support cases, you must log in to the Databricks Help Center at help.databricks.com.

[None123]

Thanks, Kaniz. Unfortunately that reroutes me to the community page. I can send you a screen recording if that helps. (It includes private information about my company because of the login interstitial, so I cannot post it here.)

[Kaniz]

Hi @Adinah Katz​ , I understand. Please mail your concern to community@databricks.com with relevant details.